March2009
Mar 1st, 2009 by apartmentblogger
Barcelona apartments wants to offer its clients the best possible service and therefore has a contact form that can be used to send in complaints along with any observations you may have. We also have Berlin apartments, Paris apartments, Madrid apartments and all major European cities.







A favor: The location is cosy and situated very close to the U-Bahn
station.
Nice apartment within easy reach of the city centre, using public transport. Host
speaks english and was very helpful during our stay. no problem with this apt. I recommend a
stay in apartment Simone Martini in Milan.
En contra:
A favor: Fantastic apartment in Valencia – I could have lived
there!
Clean, spacious, everything new, good location.
No problems.
En
contra:
A favor:
En contra:Street nearby very noisy
all night long in saturday night.
A favor: Very good impression!
Thank You!
Regards from
Poland,
Jacek with all family
En contra:
A favor: the localization was very good, in a friendly
neighbourhood.
En contra:The apartment was horribly dirty, the carpet in the floor had
visible dust and dirtiness; in the bathroom, the electric cylinder that put the water warmer
was dripping all the time. besides, the vaccum cleaner didn’t work, so we couldn’t clean up
all the mess when we arrived.
At the time we arrived, we phoned to the office of Cytalis
demanding an urgent intervention to clean the whole apartment, however the situation wasn’t
worked out until we left. My children had some allergies related to the dust that covered the
floor and the sofas.
A favor:
En contra:
A favor:
En contra:
A favor: No errors were found; information was really good!
Killian was helpful and kind person : )
En contra:
A favor: Our apartment (GRACCHI, Rome) was beautiful! Absolutely
spotless, spacious, in a perfect friendly neighborhood near the Vatican. The landlord arranged
our transport to and from the airport on request and was unfailingly gracious in every way. We
have three kids and it isn’t easy to find good, convenient accommodations in Europe, but we
found it here. We were absolutely thrilled with every aspect of the apartment, the location
and the rental service. Will definitely use again.
En contra:
A favor:
En contra:Someone broke into the apartment and
took “all” valuables we had. The burglers had their own key! The local police sad that it was
common.
A favor:
En contra:
A favor: I found the apartment much more modern and
comfortable than I had imagined
En contra:I do wish there had been a kettle or at least a
teapot for us English. Also an extra teatowel for drying up and a corkscrew would have been
helpful. We bought a corkscrew and left it for other visitors. The water temperature was not
always as it should have been.
A favor:
En contra:
A favor: Immaculate, spacious appartment, close to city
sights and amenities.
Host, Renato, very gracious and kind. We will stay at apartment Sarah
again!
En contra:
A favor: I rented the loft_copacabana in Rio (Brazil). The contact
person forced me to deal with a 3d party company. It was really awkward as I had to pay
someone who was not invoved with only-apartments! Otherwise it was a convenient apartment with
decent amenities.
En contra:
A favor: no.
En contra:
A favor: None, our stay was just as described!City location wonderfull,
contact person very pleasant.
En contra:
A favor:
En contra:
A favor: excellent location great space.
En contra:They could do
better about cleaning the apartment!
A favor: Tidy and clean.
En contra:Very noisy location,
traffic kept us awake a lot.
Very basic equipment, no TV, bad toilet seat, no microwave, no
laundry facilities.
A favor: contact person did not ask us surcharge for late
arrival and allowed us later check out.
En contra:On february 22nd, date of our artival, we
were called by the contact person in Paris, comunicating us that we had to be moved from the
booked apartment Pantheon I because of an irreparable damage in the bathroom. They assured us
the same appartment type, quality and city location. The location was not the same but equally
good for moving in the city. The “new” apartement was much more smaller than the booked one, in
the 5th floor with stairs, the kitchen was old and not well equipped without towels or any
kitchen linen. The bathroom was terribly small and divided from the sleeping room only by a
folding plastic door, hairs had been pasted together with the wallpainting, the covering of
the WC falled constantly on the back of user, WC and shower made a terrible noise. The contact
person had painted the walls only the day before probably for trying to give to the “apartment”
a better aspect than it really was, so we had a strong colour smell in the rooms and in our
clothes. We were aware of the possibility of emergency changing as written on your confirmation
form but actually we were not prepared for that lower quality.
A favor:
En contra:
A favor:
En contra:Instead of an apartment I was given
the address of a nearby. The room in the hotel did not compare to the apartment and there was
no internet access. The room was not even booked for me, I was left to do that on my own as
any tourist could have done without help from the website. I was not only dissapointed, I felt
like I was being taken advantage of and plan to file complaints.
A favor: All in all, – a great stay in Budapest. The Apartment was due
to our expectations.
En contra:
A favor: The adventure started when arriving at 10.30 at night. We were welcomed by
a terrible smell coming from the bath room. The contact person was less then helpful and would
not give any suggestions about resolving the conditions. In the end we were told that some one
would come the next morning at 9am. No one turned up, so we went to the office at 12noon when
it open. Finally we felt that we were taken seriously. From then everything went well. we were
offered another place, which was very central. The service was great and apologetic. After that
the bad experience was forgotten.
En contra:
A favor:
En contra:
A favor: Great apartment in Prague. Downtown suites. Slightly away from
the centre but people and services was good. Would recommend to anyone.
En contra:
A favor:
En contra:
A favor:
En contra:Somebody tried to enter the appartment with a
key, we were at home and asked “who is it” and they left, but we wonder wether there is people
with copy of the keys…
Kind regards,
A favor: no
En contra:no
with kind regards
A favor: Clean, spacious, everything OK , good location P-ta
Bologna.
Contact person very pleasant.
En contra:
A favor: Nice appartment, clean. We stayed with five, that
was one person to much. Metro close by and a big supermarket next door. We had a great stay and
would defenetly go again.
En contra:
A favor:
En contra:their was no coffee machine in the
apartment, but everything else was wonderful. and the contact person was very friendly and
helpful!
Thanks a lot!
A favor: A favor: The location is cosy and situated very close to the
U-Bahn station.
Nice apartment within easy reach of the city centre, using public
transport.
En contra:Noisy street at nighnt time.
A favor:
En contra:it was great
A favor: Just the deposit issue, that at the end of the story was
required, but in the website was written “not required”
En contra:
A favor: Todas as informações do Only-Apartmentes
corresponderam integralmente o que efetivamente encontrei no apartamento.
Voltarei a fazer
reserva por esse site.
En contra:Nada cocntra. Tudo correspondeu integralmente.
Parabens. Tudo o prometido no seu site encontrei no
apartamento alugado em Bs.As. Volterei a alugar através de voces.
A favor:
En contra:
A favor:
En contra:
A favor: Good contact with
local representative
En contra:Very untidy apartment, awful and small bathroom (1sq m), very
uncomfortable bed in the hall, it should be max ap. for two persons not four. Hope I will
receive same extra promotion staining with you next time.
A favor: Excelent location. Good value for money.
En
contra:-
A favor: Absolutely no. The description and the photos on this site are
true and i think your services is quite good. I hope to use your website again in a future
vacation
En contra:
A favor: No errors at all, this place was great! We loved the location,
the price was good and we had no problems. My friends and I would definitly stay here again.
En contra:
A favor:
En contra:
A favor:
En contra:
A favor: 4 day stay in apartment TORRES. cool little apt in raval area
of barcelona. authentic and multicultural area of barca. walking distance to la ramblas and
metro stations
En contra:some of the surrounding streets and alleys dodgy as hell at night.
never walk unaccompanied and trust no-one, especially those that are over friendly. personally,
i had no problems, but witnessed quite a few in my short stay.
A favor: The location of this apartment is great!!! very nice
neighbourhood.
En contra:There is no kitchen in this apartment, in the advertisement it said
that there was no stove but there was no kitchen at all! No plates, no cups, nothing, we had to
eat out all the time, couldn’t even have breakfast in our own apartment.
There was a
videoplayer but it was not connected to the tv en therefore useless..
The shower was very
very little (we are lucky to be rather skinny..) and was not very warm unfortunately..
A favor: Very nice contacts with the
owners!!!!
En contra:
A favor: Yes, on arrival we were aware that a 300 euro deposit was
required to be paid, but nowhere was it stated that this must be payabel by credit card asnd
that the money is returned by request through an email upon returning home, ten days later. I
was not at all happy as I was expecting, as any normal person would, to pay 300 cash and
collect the 300 again at the end of our stay.
En contra:
A favor: Luca was very friendly and helpful. The apartment
had everything you would need for a short stay. Transport to the sites is superb once you
understand where the buses go. The restaurant Luca took us to on our arrival was excellant and
great value for money considering the high cost of eating out in Rome.
En contra:Beds could
do with new mattresses and pillows
A favor: location was good easily accesible from city centre, bus and
tram outside the door and train station and stefano that met our family was lovely. suitable
for those who would only be sleeping in the apartment and no more than four.
En contra:we
had to pay 2.99 euro for every kwh of electricity we used, there were sign up saying it was not
a hotel and that if we called and they had to come out to us it would be 40 euro. the fridge
was dirty and smelling and pluged out on arrival , there was no electrical kettle, the main
bathroom had a really bad sewage smell, we asked for more bed clothes (only light sheet and
fleece on bed) and were told that it would be too warm for us that it was a fan we needed, it
got quite cold at night. we had four people can not see how 8 people could move around in it
A favor:
En contra:Generally, the actual accommodations tallied
with the description. The only disappointment was that there was not enough hot water in the
apartment where we stayed. Taking cold showers was very uncomfortable!
A favor: Apartment WADZECK 2 in Berlin:
Very bright
apartment, nicely decorated. Good location in the city, near public transport. It was nice that
the owner gave some extra tips how to get around in the city when we arrived. Everything was
there in the kitchen from scissors to a dishwasher.
En contra:Even though all the towels and
sheets were washed, the towels smelled of smoke (pretty badly, so probably they were hung to
dry in an area where someone smokes quite heavily), so we were glad that we brought our own
towels as well. But this is really the only critical point.
A favor:
En contra:The apartment has only one small window and no
sun light at all, furthermore it stinks.It was no possible to stay long periods inside the
apartment because the smell cause alergie in every one.
We were disturbed by neighbours
asking us to remove the clothes from the apartment we were outside to dry and also requested to
move the plants due to a painting service on the walls. I believe that the owners should do
that.
Besides that we were also disturbed by people calling asking for the owner and one
person ringed the bell at midnight also asking for the ownwer.
A favor: Had a great time – neighbors were a little noisy but it added to the
residential feel of the place.
En contra:
A favor:
En contra:
A favor:
En contra:
Excellent in every way!
A favor:
En contra:
A favor:
En contra:
A favor: No, there was no error. It was a very nice trip to Budapest.
The city is awesome and the apartment was also perfect.
En contra:nothing!
A favor:
En contra:
A favor:
En contra:
A favor: None – excellent apartment, ideal for travelling
into Rome in under 15 minutes, could not fault it in any way. Thanks to Ferdinando and Franca
for letting us stay there, we have a fantastic time.
En contra:
A favor:
En contra:
A favor: Apartment Stella Firenze: Excellent location near the Dome.
Very clean and quiet.
Contact person very nice and helpful.
En contra:The sofa in the
living room was not comfortable to be used as a bed.
A favor: The apartment was fantastic. We loved the space,
decor and feel of the place. Excellent location, right next to the train station and walking
distance from beautiful sites. Andrea was really helpful. No bad points at all. We loved
it.
En contra:
A favor: Great location, good equipment,
brilliant contact person (Killian).
En contra:A bit small. Office was not open to accept
baggage on day of checkout as promised.
A favor:
En contra:
A favor: Great location, nice big apartment
En contra:
A favor: The flat is indeed nice and is located very close to the Metro station and
to the cultural center of Monmatre.
En contra:The people who handed the keys to us (Mr &
Mrs Attou) spoke only french. We were asked to give them in advance 70 Euro for cleaning the
flat, while on the regulations table that was in the entrance was written that this 70 Euro is
kept from the caution if the flat is not cleaned upon departure.
The worst was that they
tried to mix up all the money we had to pay upon arrival to keep another 250 Euro from us,
which were not rightfully theirs and for which we had to argue with them (at which point of
course any trace of their english vanished) for 30min to get it back. To me that seemed like an
amateur attempt to steal.
Finally the number of cups, glasses etc in the kitchen was not
enough for 8 people, although we rented the flat for 8 people.
A favor:
En contra:
A favor: Very nice and
excelent equipped apartment in very good location (5 min walking from Vatican, 3 min walking
from bus stop). Big wardrobes and comfortable bads in badrooms.
En contra:
A favor:
En contra:
A favor: I found a apartment – millenium, with a great terasse.- and
only one week before we arrive in Barcelona this agreament was canslet from your side.
Så I
got another aparment with terasse in 1 m. and 5 m.lenght with a wiev over dirt , old
shoes,trach and cirgaret-ends. And every night there was noisy discotek underneed with their
smoke aerea, so the smoke and noise was in our room
In the apartment the heater was
falingdown, we could only get spanish programs om the tv and the water was running out of the
wash in the bath. And if we used oven, and made food the elektriciti stoped, butwe startet it
again
En contra:
A favor: Clean, spacious apartment, but very basic. In good
location.
En contra:
A favor:
En contra:no sink, no mirror in the bathroom
nothing
serious to prevent from the light in the bedroom
no upper sheet
A favor: I will only recommend this service to others if on
my next stay, the experience changes significantly
The overall idea of renting apartments is
good and the price/quality of the apartment relationship looks good but the level of service
provided by Citalys in Paris was not at all professional and my stay became a
nightmare.
En contra:On 27/01/2009 I booked through Only Apartments the Barbusse in
Paris. On 02/03/2009 I received an email from Citalys saying that because of some unexpected
reparations to be performed on Barbusse, they were proposing me instead the Rambuteau which was
not conveniently located for me but anyway I accepted. I had to fill out and sign again a
contract and I myself did a cancellation agreement in written for the previous one (Barbusse)
that I asked Citalys to sign. They did it.
Then on the arrival date (12/03/2009) we
couldn’t open the door of the apartment. We tried for 30 minutes with different people. It
seems the owner of it somehow locked it with another key. In Citalys the next day they told me
they are having already legal problems with that owner and it is not the first time they
received a complain. That night of the 12/03/2009 my wife left a message on the answering
machine of Citalys saying we couldn’t open the door. That night of the 12/03.2009 we had to
urgently find a hotel. We found a place in the IBIS of Porte D’Italie. We stayed the night and
the next day we received a call from Citalys saying they apologize for the inconvenience and
that they will find another apartment. Finaly they found one and by 3pm on the 13/03/2009 we
went to pick up the key.
We arrived at the apartment later that day after moving again
all our luggage from the hotel. Unfortunately the apartment was located in an old building on
the 4th floor without elevator. I had to carry 5 pieces of luggage all the way to the top. My
wife carried our baby (7 month old) to the apartment as well. After all this adventure we
wanted to sleep more than enjoying Paris as we were so tired. Up until that moment we felt
those were not vacations where we rest, but on the contrary it was a nightmare. Anyway, that
was what we had. After that I managed to find a parking for the card nearby for 35 euros per
night!
We decided then to cook something so I went down to buy some pasta on the street
plus some things for the breakfast. When I arrived at the apartment we found out that there
wasn’t even a deep pot to cook the pasta! So we decided to eat yogurt and fruits for the night.
The next day we realized there wasn’t any soap to clean the dishes so I bought one to clean
some plates! The door of the bathroom was not working so we couldn’t close it. Then I decided
to connect to the internet to check my emails but there wasn’t any despite the fact that
Citalys told me I should find there a box for that. Then I decided to turn on the TV and it
wasn’t working properly either as the image was freezing every 5 seconds.
Overall, I can
say this wasn’t a very pleasant vacation. I have the feeling that the idea of renting
apartments is very good and that the price/quality relationship is acceptable but the level of
service is not very professional. Just by changing some details you can make the life of people
quite better I would say. First you need to have a check list for each apartment so to make
sure everything is there and working properly. And then, if you know this is for a family,
please do not suggest an apartment located on the 4th floor without elevator! You always need
as well to make sure that each apartment has the minimum so you don’t need to go and buy some
soap to clean the dishes or some simple pan to cook some pasta.
I really hope next time
our experience will be better.
A favor: We were welcommed in a very fine way.
En contra:It was
difficult to get enougt hot water to have a shower.
The drain from the washbasin in the
bathroom were clugged up, but we used the plunger to get it fixed..
A favor: Very nice location, with great local flavour, a lot of
traditional restaurants, bars, shopping areas.
En contra:The quality is much less than
expected based on the pictures, from furniture to cleanliness.
A favor: Pefect location of the Balconies&Light in Barcelona.
Sufficently comfortable.
En contra:No ventilation in bathroom and a little problem with a
sink which may be a problem for travelers with children.
A favor:
En contra:
A favor: Excellent apartment in Paris near “Voltaire” on metro station
(51 Rue Sedaine). Yael was a fantastic “landlord” and very helpful. Would definitely use
again!
En contra:
A favor:
En contra:In your information is
written that the electricity is included. When you arrive you have to sign a new contact in
spanish. They pay up to pesos 90 every mounth (20 euros) the rest you have to pay. The room is
on the 20th floor with sunshine all the day, you need aircondition. Very expensive. It is 50
degrees inside. I had to pay 60 euros more. I told them this is a mistake, but we came to an
agreement and I paid 33 euros, because they had my deposit.
A favor: Great location. Easy to work with owner. This
apartment had the best hair dryer of our 2 week stay in Italy and very comfortable beds with
plenty of extra blankets. Highly recommend staying here.
En contra:
A favor: Great location and exactly what we wanted in an
apartment
En contra:Can be a bit noisy at night if you were taking a family but didnt bother
us
A favor:
En contra:
A favor:
En contra:
A favor: Great location.
Helpful contact.
En
contra:Noisy lift outside apartment.
Not enough hot water for 2 showers.
No hair dryer.
A favor: Killian was helpful and kind person
En contra:1. Noisy
street at nighnt time
2. The bathroom was terribly small
3. Very uncomfortable bed in one
double room
4. The quality is much less than expected based on the pictures
A favor:
En contra:There was construction taking place
in the complex that was not advertised, but it was not too bothersome.
A favor: It was very nice that the landlord arranged a taxi
for our departure. Made things very easy and felt taken care of.
En contra:
A favor: Very friendly people despite our late arrival
(allmost midnight) and early departure next week. We felt like living in someone’s home while
she (7 mirrors in the apartment – it must be she) was away. It was a very nice experience.
Atocha railway station and Reina Sofia art museum next to you, 10 minutes walk to Prado and El
Retiro, what could you ask for more?
En contra:
A favor:
En contra:
A favor:
En contra:The photos on the internet looked nothing like
the actual apartment, It was really run down and in a bad state. We were very dissapointed with
it and the fact that you had to walk up 9 sets of stairs to get to it while exposed to a very
nasty smell was pretty dam awful. The doors to the apartments were like jail doors, which was a
bit worrying. The apartments balcony (little door with hand railings) looked on to a load of
other rundown apartments that were in a terrible state as well and were very noisy. We didnt
like the fact that an old (and i mean old) mop and brush were kept in the bedroom leaning up
against the wall in full-view. The wardrobes had padlocks on them so you couldnt get into them
to hang your clothes either, which was very strange. The kitchen was in a bad state, tiles all
cracked and lots of stains. No curtains on the windows except see through blinds, windows in a
bad state. Had to have cold showers most of time too, not much hot water. Lots of cracks in all
the walls…i could go on forever. All in all it was terrible and was not worth the money.
Extremly dissapointing.
A favor: Very central in BCN. The apartment was bigger than
we expected and had afternoon-sun. The wiev was to a backyard.
En contra:The apartment was
old and gave the impression to be a little durty. But it functioned OK with bath and toilet
separeted. Towls were ok, but the sheets were full of spots.
The big MINUS was the walls
between us and the neighbours: The family was not special noisy, but we could hear every word,
they said, music, steps, shower etc. The man took a shower every morning at 5 o’clock and slap
the door when leaving the apartment 15 minutes later, and after that I could’nt sleep any
more. 7 nights like that. PLEASE spend some money to isolate!!
A favor: Good location. Fair value for money. Unit was at 226
Laterano.
En contra:Although inexpensive would have expected: better cultlery and dishes,
saucepans, cups, etc. Some basics would have been useful such as salt. pepper, sugar. Having
person in pull down bed having to go through main bedroom to bathroom inconvenient. No “easy”
chairs to sit in. Other chairs needed repair. No light over stove. Lights inadequate: difficult
to see and read at night. Tourist information (map, etc) and information on subway and bus
travel would have been useful. Cushion covers need cleaning.
A favor:
En contra:
A favor: The bed was awful.Uncomfortable and
when U move a little bit when you sleep the bed creakingly wake up us.
And if you you move
stronger
it was rude noise.
En contra:
A favor:
En contra:
A favor:
En contra:
A favor:
En contra:
We like the apartment very much, nice location. the equipment could be a little
better.
we will come back
A favor:
En contra:
A favor:
En contra:
A favor: NO! WE ARE PLEASED!
En contra:
A favor:
En contra:The apartman Fiera Milano is situated 35min to
the center by public transpotration.,don´t 15min ,We don´t have a internet /that was wery
important to oss/we was very stressed searching every day an internet caffe we needed it for
our ´job
The television -satelit did not work.Towels was old and run down.
the
apratment was not upto statndard
A favor: very comfortable stay , good location.
En contra:No
problems
A favor: Great appartement, very comfortable,
good location. Kind & flexible owner (Patrica). Would absolutely recommend this
appartement.
En contra:Shower is nice, but showercertain is not working…
A favor: Lovely bright apartment. Very clean. Host very friendly.
Would recommend this apartment.
En contra:
A favor:
En contra:
A favor: -no waranty deposit requested
-nice
quiet location
En contra:-tv was working but there was not satelite receiver- so it was
unuseable, only the incorporated dvd could be used
-no radio
-no hair-dryer
-the
toaster wasn’t working
A favor: Very favourable location
En contra:Maintance of apartment
and inventory very poor. Heat was turned off
A favor: Nice, large, clean apartment only 4 tram stops from the center
of town. Owners are friendly and very helpful.
En contra:
A favor: A spacious apartment in Barcelona. 6 bedrooms. Locality a bit
scary though. Among prostitutes and beggars. We all had a fantastic time though.
En
contra:
We had a great time at Cuitat Vella, La Ramblas, Barcelona. A sweep
with a brush under the beds would be advised though. Spacious, basic.
A favor:
En contra:Parking mentioned was barely available.
Not recommended if you need parking for your car! Although an alternative parking 2 streets
away was offered.
I can recomend ExperienceAptm in Barcelona, everything was in great order, good contact, good location – close to Park Guell and within easy reach to metro station L3 wich takes you to the centre.
* If you are bringing a car, be prepared to pay about 24 Euros per day for a parking at the nearest hotel (Lesseps) because it’s practically impossible to park at the streets.
Da Vinci apartment in Trastevere Rome:
It would have been ok if it wasn’t for that we were 2 familys and only had one pair of keys.
But worst of all was the harendously big electricity price rate!! 20 times bigger than back home in Sweden!!!
Is this really ok with Only-Apartments?!
Hello
Thanks for this indeed!… if anyone else has anything, it would be much appreciated. Great website .
Hello
Thanks heaps for this indeed!… if anyone else has anything, it would be much appreciated.